Support


Do you need technical support?

7x24 Support

YOUR SOLUTION ADVANTAGES

 

  • Support, Helpdesk, System Monitoring and Escalation
  • Free Choice of Solution Units
  • Guaranteed Standby and Reaction Times
  • Privileged Treatment of Support Contract Customers

Do you have an organisational structure that requires competent IT support around the clock? We offer flexible support models and can be contacted 7x24h in several languages on request. Fast response times and high service quality are a matter of course for us.

on-site Support

Do you operate your IT infrastructure primarily on site and are interested in support for specific topics such as virtualization, system management, enterprise mobility, business productivity or IT security? Our specialists are at your disposal spontaneously or for fixed times on site.

YOUR SOLUTION ADVANTAGES

 

  • Freely selectable days of use and frequency
  • Combinable with your/our helpdesk
  • Holidays and substitutions
  • People-Sharing with "Hire your Specialist"

Helpdesk & Remote Support

YOUR SOLUTION ADVANTAGES

 

  • available from Mon - Fri, 07.00 - 18.00 (continuous)
  • Faster processing and problem solving
  • Independent
  • Organization according to ITIL

Most queries can also be resolved via e-mail, telephone or remote support. Our engineers in 1st and 2nd level support can connect to your systems in an uncomplicated, location-independent and secure way. This ensures at all times that you will be helped as quickly and efficiently as possible.

Got any questions?

 

Do you have any questions about one of our products or services? Do not hesitate and contact us without obligation.

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CONTACT US

Dinotronic AG
Zugerstrasse 231
8810 Horgen
+41 44 718 30 40
info@dinotronic.ch

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