Support, Helpdesk, System Monitoring and Escalation
Free Choice of Solution Units
Guaranteed Standby and Reaction Times
Privileged Treatment of Support Contract Customers
Do you have an organisational structure that requires competent IT support around the clock? We offer flexible support models and can be contacted 7x24h in several languages on request. Fast response times and high service quality are a matter of course for us.
Do you operate your IT infrastructure primarily on site and are interested in support for specific topics such as virtualization, system management, enterprise mobility, business productivity or IT security? Our specialists are at your disposal spontaneously or for fixed times on site.
available from Mon - Fri, 07.00 - 18.00 (continuous)
Faster processing and problem solving
Organization according to ITIL
Most queries can also be resolved via e-mail, telephone or remote support. Our engineers in 1st and 2nd level support can connect to your systems in an uncomplicated, location-independent and secure way. This ensures at all times that you will be helped as quickly and efficiently as possible.